In this section we are going to understand how the full system works. This system fully depends on the operation zone. So first of all you need to create an operation zone. You can create multiple zones based on your business. You can turn off/on your business operation for a specific zone anytime.
1. User Registration and Profile Setup:
- Users begin their journey with DriveMond by downloading the User App and registering for an account.
- The registration process is smooth, requiring basic details for account creation.
- Users can set up their profiles and others.
2. Exploring Ride and Parcel Services:
- Upon successful registration, users are welcomed into the app’s user-friendly interface.
- The main dashboard displays available ride and parcel options, allowing users to switch effortlessly between ride-sharing and parcel delivery as needed.
- Users can input the destination for both ride and parcel deliveries, providing a convenient one-stop solution for their transportation and delivery needs.
3. Booking a Ride or Parcel Delivery:
- Users select their desired ride or parcel delivery service and input the relevant details.
- The app provides real-time information on available drivers and estimated time of arrival for both rides and parcel deliveries.
- Users have the flexibility to select rides or parcel deliveries in his/her convenience.
4. Driver Acceptance and Tracking:
- Once a driver accepts the ride or parcel delivery request, users receive instant notifications with details about the assigned driver.
- Users can track the driver’s location in real-time on the map, ensuring transparency and peace of mind.
5. Safe and Enjoyable Rides:
- Users embark on their rides with confidence, knowing they can monitor the journey through the app.
- In-app communication features allow users to contact drivers for additional instructions or updates.
- Upon reaching the destination, users have the option to rate and provide feedback on the driver, contributing to the overall community experience.
6. Parcel Confirmation and Delivery:
- For parcel deliveries, users receive notifications confirming the successful pickup and delivery of their items.
- Users can send goods worry-free and track the parcel journey easily through the app.
7. Payment and Fare Transparency:
- DriveMond ensures transparent and secure transactions, with users having the flexibility to pay through various payment methods.
- Users receive detailed receipts for both rides and parcel deliveries, providing a clear breakdown of costs.
8. Rating and Feedback:
- After completing the ride or parcel delivery, users have the opportunity to rate their experience and provide feedback.
- Positive ratings contribute to a thriving community, while constructive feedback helps enhance the overall DriveMond experience.
DriveMond’s happy flow is designed to prioritize user satisfaction, safety, and convenience, offering a seamless and enjoyable journey from booking to delivery.
