Ride Flow for DriveMond:
1. User Initiation:
- The user opens the DriveMond User App and logs in.
- On the app’s home screen, the user selects the categories like “Car” or “Bike” option to initiate a ride request.
2. Location Input:
- The app prompts the user to enter the pick-up and drop-off locations.
- Users can manually enter the addresses or use the app’s location services for automatic detection.
3. Ride Options and Fare Estimate:
- Based on the input locations, the app displays available ride options.
- Users can view an estimated fare for each option before confirming the ride.
4. Driver Matching:
- Once the ride details are confirmed, the system identifies and assigns the nearest available driver.
- Users receive real-time updates on the driver’s name, and estimated time of arrival.
5. Driver Acceptance and User Confirmation:
- The selected driver has the option to accept or decline the ride request and set a bid to it. Bid can be set once for a request.
- User also have the option to accept or deny the driver’s bid request
- Once accepted, the user is notified, and they confirm the ride to initiate the journey.
6. Real-Time Tracking:
- The user can track the assigned driver’s location in real-time on the app’s map.
- Estimated time of arrival is continuously updated to provide accurate arrival predictions.
7. In-App Communication:
- Users and drivers can communicate within the app through text or call, ensuring coordination for smoother pick-ups.
8. Safe and Comfortable Ride:
- Users enjoy a safe and comfortable ride to their destination.
- The app provides details such as the driver’s name, vehicle details for verification.
9. Payment and Fare Details:
- After reaching the destination, the app generates a fare summary based on the distance traveled and time taken.
- Users have the option to pay through various methods integrated into the app.
10. Rating and Feedback:
- Upon completing the ride, users are prompted to rate the driver and provide feedback same goes for the driver also.
- Positive ratings contribute to the driver’s profile, while feedback helps enhance service quality.
11. Digital Receipt and Trip History:
- The app maintains a trip history for users to review past rides.
12. Promotions and Discounts:
- Users may be eligible for promotions or discounts by coupon
13. Loyalty Point
- Both users and drivers can earn loyalty points if admin permits.
DriveMond’s ride flow ensures a seamless and enjoyable experience for users, from initiating a ride request to reaching their destination, with a focus on safety, transparency, and user-friendly features.
