Parcel Flow for DriveMond:
1. Parcel Delivery Initiation:
- Users open the DriveMond User App and log in.
- On the app’s home screen, users select the “Parcel” option to initiate a parcel delivery request.
2. Parcel Details and Pickup Location:
- Users enter details about the parcel, including size, weight, and any special handling instructions.
- The app prompts users to provide the pickup location for the parcel.
3. Parcel Pickup Request:
- The system identifies and assigns the nearest available driver capable of handling parcel deliveries.
- The selected driver receives the parcel pickup request and has the option to accept or decline.
4. Real-Time Tracking and Notifications:
- Users can track the driver’s location in real-time on the app’s map.
- Notifications are sent to users, confirming the driver’s acceptance, estimated pickup time, and details of the assigned driver.
5. In-App Communication:
- Users and drivers can communicate within the app for any additional instructions or updates regarding the parcel.
6. Parcel Pickup and Verification:
- The driver arrives at the pickup location, verifies the parcel details, and collects the item from the user.
- Users receive a notification confirming the successful pickup.
7. En Route to Destination:
- The app provides real-time tracking of the parcel’s journey to the destination.
- Estimated time of arrival is continuously updated for user convenience.
8. Recipient Details and Confirmation:
- Users input the recipient’s details and contact information for a smooth delivery process.
9. Safe and Timely Delivery:
- The driver delivers the parcel to the specified destination safely and within the estimated time.
10. Payment and Digital Receipt:
- Pay option is available for both sender and receiver.
- Users can pay through various integrated methods within the app.
11. Rating and Feedback:
- Users are prompted to rate the driver and provide feedback after a successful ride.
- Positive ratings contribute to the driver’s profile, enhancing the overall service quality.
DriveMond’s parcel flow is designed to offer users a convenient and reliable solution for sending and receiving parcels, combining real-time tracking, secure communication, and a user-friendly interface for a seamless experience.
